Please note that if you use the Service under this Plan in a country other than your country of purchase, the Service Fee must be paid in the currency of that country and at the applicable rate of that country – for more information, including applicable fees per country, please visit the AppleCare+ support website at apple.com/legal/sales-support/applecare/applecareplus/. AppleCare support includes one year of technical support for an unlimited number of incidents. The plan duration of this plan is extended by the number of days you are not permitted to use the product because the product is being repaired, as well as an additional two (2) business days. In the event that you do not receive satisfaction under this Agreement, you may contact the Oregon Department of Consumer and Business Services, Oregon Insurance Division, 350 Winter Street NE, Salem, OR 97301 by mail; or by calling Consumer Advocacy at 888-877-4894. AppleCare Help Desk support covers an unlimited number of support cases for hardware and software diagnostics and troubleshooting, as well as problem isolation for Apple solutions, including graphical UI-level support for network configuration and macOS Server management. You can even get help with Apple Business Manager or Apple School Manager when you call. For ease of budgeting, additional Apple or Mac devices don`t increase the cost of your AppleCare support contract. Covered Products include:2 This Agreement (the „Plan“) governs the services provided by Apple under the above plans and includes the terms of this document, confirmation of your plan („Plan Confirmation“) and original proof of purchase of your Plan. Your plan confirmation will be provided to you at the time of purchase. If you purchased your plan from Apple, you can get a copy of your plan confirmation by going mysupport.apple.com/products. AppleCare+ for iPhone includes up to two accidental damage protection cases every 12 months.3 Each incident is subject to the service fee listed below, plus applicable taxes.
In addition, you get express replacement service4 and 24/7 priority access to Apple experts via chat or phone.2 This plan provides priority access to Apple`s senior technical support staff by phone 12 hours a day, 7 days a week so you can manage resources more efficiently, Improve response time and reduce training costs. The plan provides one-year coverage to two technical contacts designated by your organization. Contact Apple Support to cancel your plan. It may be helpful to have the AppleCare contract number, the serial number of the device covered by the plan, or your original proof of purchase. To get the contract number and serial number, log in to My Support. The Plan covers the following devices (collectively, the „Covered Device“): (i) Apple Watch, HomePod, iPad (including an Apple Pencil and Apple-branded iPad keyboard purchased for use with your iPad and referred to as „iPad Input Devices“), iPhone, iPod or Apple or Beats headphones listed on your subscription confirmation („Covered Device“), (ii) accessories included in the original packaging of your Covered Device, and (iii) an AirPort Express or AirPort Extreme base station and an AirPort Time Capsule used with a HomePod or iPad that is a Covered Device and purchased no earlier than two years prior to the HomePod or iPad („Connected Device“). Because Apple makes the hardware, operating system, and many applications for each Apple product, AppleCare for Enterprise offers built-in support and service that you can`t get anywhere else. Get computer-level support over the phone or email for all Apple hardware and software. We support complex deployment and integration scenarios, including MDM and Active Directory. (c) Apple is not responsible for any labor costs you incur in connection with ERS or DIY Parts Service. If you need additional help, you should contact Apple at the phone number below.
Most of the phone numbers listed here only work if they are dialed from their country or region. If your country or region is not listed, see your support options. You can get service or technical support by calling Apple or accessing support.apple.com/country-selector. You must provide the plan contract number or serial number of the covered device. Upon request, you must also provide confirmation of your plan and original proof of purchase of your covered device and plan. * Phone numbers and opening hours are subject to change. For the most up-to-date local and international contact information, see support.apple.com/en-us/HT201232. Toll-free numbers are not available in all countries.
Coverage begins with the purchase of the plan. „Plan Term“ means the date on which your Plan begins in accordance with the preceding sentence and, unless cancelled, ends on the date specified in your Plan Confirmation. Your plan confirmation will be provided to you at or around the time of purchase or will be sent to you automatically thereafter. If you purchased your plan from Apple, you can get a copy of your plan confirmation by following the instructions and entering the serial number of your covered device at www.apple.com/support/applecare/view. (m) The Administrator is Apple Inc. (the „Administrator“), TDLR License #300, a California company located at 1 Infinite Loop, Cupertino, California 95014. The Administrator is responsible for collecting and transferring the purchase price of the Plan to AppleCare Service Company, Inc. and managing claims under the Plan. HOW CONSUMER RIGHTS AFFECT THIS PLAN THE BENEFITS OF THIS PLAN ARE IN ADDITION TO THE RIGHTS AND REMEDIES GRANTED UNDER CONSUMER PROTECTION LAWS AND REGULATIONS.
THIS PLAN IS WITHOUT PREJUDICE TO THE RIGHTS GRANTED BY APPLICABLE CONSUMER LAW, INCLUDING THE RIGHT TO SEEK RELIEF UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IF APPLE FAILS TO FULFILL ANY OF ITS CONTRACTUAL OBLIGATIONS. 1. The plan. This Service Agreement governs the hardware service and technical support provided to you by Apple as part of the above plans (each, the „Plan“) for an iPhone, iPad, iPod, Apple Watch or Apple Watch Sport and the accessories included in the original packaging („Covered Device“) listed in your proof of coverage document („Plan Confirmation“). Please note that benefits are not available in AppleCare+ for Apple Watch and AppleCare+ for Apple Watch Sport for Apple Watch Edition. Apple also provides hardware service and technical support for an AirPort Express or AirPort Extreme base station, as well as an AirPort Time Capsule product („iPad Connection Device“) when the iPad connection device is used with an iPad that falls under AppleCare+ for iPad and was purchased no earlier than two years prior to the covered iPad. (For the purposes of this Service Agreement, the Covered Device and, if applicable, the iPad Connectivity Device are collectively referred to as the „Covered Device“). 2. When coverage starts and ends. Coverage begins with the purchase of the plan. Coverage ends on the date indicated in your plan confirmation („Plan Term“). Your plan confirmation will be provided to you at or around the time of purchase or will be sent to you automatically thereafter.